Privacy Policy

Welcome to ARX Shop. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using ARX Shop, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and billing information when you create an account or make a purchase.
• Transaction Data: Details about purchases you make through our services, including payment information.
• Communication Data: Information from your communications with us, including customer support inquiries.
• Technical Data: IP address, browser type, device information, and usage data collected automatically when you use our website.
• Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our website and store certain information.

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders and transactions
• Providing customer support and responding to your inquiries
• Sending you updates, promotional materials, and marketing communications (with your consent)
• Improving our website, products, and services
• Detecting, preventing, and addressing technical issues and fraudulent activities
• Complying with legal obligations and enforcing our terms and conditions
• Analyzing usage patterns to enhance user experience

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, and that of our users or others.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Secure storage of personal information on protected servers
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time.
• Data Portability: You can request a copy of your data in a structured, commonly used format.
• Withdraw Consent: Where we rely on your consent to process your information, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to show you relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Our website may contain links to third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may use third-party service providers to facilitate our services, including:

• Payment processors (e.g., PayPal, Stripe)
• Analytics services (e.g., Google Analytics)
• Email marketing platforms
• Customer support tools
• Social media platforms

We strongly advise you to review the privacy policies of any third-party sites or services that you visit.

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Legal, regulatory, tax, accounting, or other requirements

When we no longer need your personal information, we will securely delete or anonymize it.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside Egypt and choose to provide information to us, please note that we transfer the data, including personal information, to Egypt and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we may provide a more prominent notice or seek your consent as required by law.